Solutions: Improving Contact Management Center Processes

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One of the largest health insurance companies in the United States has always focused on delivering the best services to its nearly 15 million customers including group life, disability, dental, and a range of various individual solutions. Purpose Customer communication … Read More

Google Analytics 4 and How to Support a Better User Experience

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Google Analytics can provide powerful insights into your customers, allowing you to create a site experience that best meets increasingly high expectations. User metrics help you see how engaged your customers are, particularly those who complete multiple sessions during a … Read More

Salesforce Einstein Is Changing Sales as We Know It

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When it comes to customer relationship management (CRM) software Salesforce is the dominant product on the market, and with good reason. Salesforce has always been a comprehensive solution, and with the addition of Einstein it has become even more powerful. … Read More

Solutions: Visualforce, Triggers and Apex for Financial Services

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The world’s leading and most diverse derivatives marketplace offers the widest range of global benchmark products across all major asset classes. They had a small team supporting their Salesforce environment and needed additional resources to complete a backlog of development requirements … Read More

Losing Top Candidates? Speed Up Your Hiring Process

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While no company is able to secure every top candidate who walks through their door, missing out on top talent could mean there is an issue within your hiring process. Job seekers who possess some of the most in-demand skills … Read More

Solutions: Salesforce Implementation for Food Supplier

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A food products supplier has provided custom flavoring, extracts, powder color, liquid food coloring, soda flavors, bottle caps, and homebrew supplies for over 100 years. Due to a serious virus that impacted an on-premise server, the supplier began to seek … Read More

How to Properly Execute a Salesforce Campaign

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Businesses that decide to invest in Salesforce have access to a remarkable tool but may not be utilizing it to its fullest potential. Salesforce Campaigns are a feature that is not as widely advertised as some others, so in turn … Read More

Solutions: Application Upgrade for Financial Services Firm

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One of the world’s most prominent financial services firms provides innovative derivative products, services and technologies to the global financial market. They needed to upgrade a very large and complex application that had been developed 20+ years prior. Purpose The … Read More

Incorporating Your Google Analytics with Salesforce

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In November, Google announced a partnership with Salesforce to build integrations between Salesforce Sales Cloud, Marketing Cloud and Google Analytics 360. They are aiming to create a mechanism that allows sales, marketing and advertising data to be seamlessly connected through … Read More

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