Top Metrics to Measure Recruiting Success

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In the business world, anecdotal evidence of recruiting success is rarely enough. You often need solid data to determine whether your efforts are yielding sufficient results, given the amount of energy and resources needed to find great talent. Certain metrics … Read More

Solutions: System Maintenance and Upgrade for Healthcare Provider

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One of the nation’s largest health insurers is focused on continuously building an industry-defining, world-class IT capability to benefit customers and employees. Purpose The insurer performed health checks and realized they were in need of account maintenance in order to avoid … Read More

A Quick Guide to the Responsibilities of a Salesforce Admin

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Salesforce Administrators have a comprehensive set of responsibilities; however, these responsibilities are usually not fully articulated in standard job descriptions. This could leave many feeling unsure about the precise nature of a Salesforce Admin’s responsibilities. To help shed light on … Read More

Solutions: Improving Contact Management Center Processes

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One of the largest health insurance companies in the United States has always focused on delivering the best services to its nearly 15 million customers including group life, disability, dental, and a range of various individual solutions. Purpose Customer communication … Read More

Google Analytics 4 and How to Support a Better User Experience

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Google Analytics can provide powerful insights into your customers, allowing you to create a site experience that best meets increasingly high expectations. User metrics help you see how engaged your customers are, particularly those who complete multiple sessions during a … Read More

Salesforce Einstein Is Changing Sales as We Know It

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When it comes to customer relationship management (CRM) software Salesforce is the dominant product on the market, and with good reason. Salesforce has always been a comprehensive solution, and with the addition of Einstein it has become even more powerful. … Read More

Solutions: Visualforce, Triggers and Apex for Financial Services

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The world’s leading and most diverse derivatives marketplace offers the widest range of global benchmark products across all major asset classes. They had a small team supporting their Salesforce environment and needed additional resources to complete a backlog of development requirements … Read More

Losing Top Candidates? Speed Up Your Hiring Process

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While no company is able to secure every top candidate who walks through their door, missing out on top talent could mean there is an issue within your hiring process. Job seekers who possess some of the most in-demand skills … Read More

Solutions: Salesforce Implementation for Food Supplier

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A food products supplier has provided custom flavoring, extracts, powder color, liquid food coloring, soda flavors, bottle caps, and homebrew supplies for over 100 years. Due to a serious virus that impacted an on-premise server, the supplier began to seek … Read More

How to Properly Execute a Salesforce Campaign

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Businesses that decide to invest in Salesforce have access to a remarkable tool but may not be utilizing it to its fullest potential. Salesforce Campaigns are a feature that is not as widely advertised as some others, so in turn … Read More

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