Solutions: LiveAgent Implementation for Manufacturing

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A prominent manufacturer has provided quality networking and industrial data communication products across North America for well over 30 years. With establishing solutions for security, energy, industrial automation, and transportation applications, exceptional product and technical support must be at the … Read More

A Quick Guide to the Responsibilities of a Salesforce Admin

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Salesforce Administrators have a comprehensive set of responsibilities; however, these responsibilities are usually not fully articulated in standard job descriptions. This could leave many feeling unsure about the precise nature of a Salesforce Admin’s responsibilities. To help shed light on … Read More

Salesforce Einstein Is Changing Sales as We Know It

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When it comes to customer relationship management (CRM) software Salesforce is the dominant product on the market, and with good reason. Salesforce has always been a comprehensive solution, and with the addition of Einstein it has become even more powerful. … Read More

How a Salesforce Consultant Can Improve Your Business

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Many businesses turn to Customer Relationship Management (CRM) software to help improve their revenue as well as customer experience. Salesforce is often at the top of the list, thanks to its stellar reputation and the fact that it is easy … Read More

How Will AI Change the Workplace?

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When a technology like artificial intelligence (AI) enters the business world, it’s no surprise that people become concerned about whether technology will take away their careers. While this may occur in some cases, our attention should be directed at how … Read More

The Growth of Business Cloud Applications and What It Means for IT Careers

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As prominent tech companies like Amazon, Google and Microsoft place greater attention on their cloud platforms, the use of business cloud applications continues to grow. Many companies are shying away from maintaining applications on-site, favoring the cloud approach as a … Read More