Collaboration Tools Are Imperative to Your Business’s Success

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It wasn’t long ago that departments within a company were predominately siloed. For example, IT would handle the technology, sales would handle sales, and rarely did those two worlds collide. Plus, departments are usually located in the same building, if … Read More

You Have All This Web Analytics Data… Now What?

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The sheer amount of information available through the Google Analytics platform can be overwhelming, especially if you aren’t entirely sure what the analytics are trying to tell you about the data being collected. It is a powerful tool – it … Read More

Solutions: Project Management for Major Health System

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A major Health System, who provides the most advanced healthcare solutions to communities and patients, was at a standstill with two critical system implementations due to lack of qualified resources. Known for their commitment to superior quality and academic excellence, … Read More

Top Metrics to Measure Recruiting Success

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In the business world, anecdotal evidence of recruiting success is rarely enough. You often need solid data to determine whether your efforts are yielding sufficient results, given the amount of energy and resources needed to find great talent. Certain metrics … Read More

Solutions: System Maintenance and Upgrade for Healthcare Provider

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One of the nation’s largest health insurers is focused on continuously building an industry-defining, world-class IT capability to benefit customers and employees. Purpose The insurer performed health checks and realized they were in need of account maintenance in order to avoid … Read More

A Quick Guide to the Responsibilities of a Salesforce Admin

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Salesforce Administrators have a comprehensive set of responsibilities; however, these responsibilities are usually not fully articulated in standard job descriptions. This could leave many feeling unsure about the precise nature of a Salesforce Admin’s responsibilities. To help shed light on … Read More

Solutions: Improving Contact Management Center Processes

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One of the largest health insurance companies in the United States has always focused on delivering the best services to its nearly 15 million customers including group life, disability, dental, and a range of various individual solutions. Purpose Customer communication … Read More

Google Analytics 4 and How to Support a Better User Experience

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Google Analytics can provide powerful insights into your customers, allowing you to create a site experience that best meets increasingly high expectations. User metrics help you see how engaged your customers are, particularly those who complete multiple sessions during a … Read More

Salesforce Einstein Is Changing Sales as We Know It

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When it comes to customer relationship management (CRM) software Salesforce is the dominant product on the market, and with good reason. Salesforce has always been a comprehensive solution, and with the addition of Einstein it has become even more powerful. … Read More

Solutions: Visualforce, Triggers and Apex for Financial Services

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The world’s leading and most diverse derivatives marketplace offers the widest range of global benchmark products across all major asset classes. They had a small team supporting their Salesforce environment and needed additional resources to complete a backlog of development requirements … Read More

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