As many professionals in the Salesforce ecosystem, I did not expect that my career path would lead to becoming a Salesforce Consultant. Moving to …
Author: Megan Winterland
Great customer service is a critical part of keeping the customer happy. We all know the feeling of submitting a question or concern and …
Before entering the nebulous world of ‘consulting,’ I assumed there certainly must be a formula that makes a good Salesforce Consultant. Within my 5 …
When I first became a Salesforce Consultant, I was fortunate enough to join a team that had a lot of active projects and was …
My first Live Chat implementation was filled with uncertainty. There were two challenges that presented themselves with this implementation. First, I had never done …
Client Overview: Solving IT’s client is in healthcare insurance industry. Their Medical Policy and Clinical Operations group needed to change the way in which …
As a new consultant on my first Sales Cloud project, I learned most of my technical skills. A Sales Cloud project is a good …
Applying for a new job is daunting. For me, choosing the next step in my professional career carried the trifecta of anxiety inducing questions;…
Client Overview: Solving IT’s client is in the retail industry. As the retail industry has changed, they have made major changes to their organization …