Author: Roberta Lanzino

Great customer service is a critical part of keeping the customer happy. We all know the feeling of submitting a question or concern and …

Before entering the nebulous world of ‘consulting,’ I assumed there certainly must be a formula that makes a good Salesforce Consultant. Within my 5 …

When I first became a Salesforce Consultant, I was fortunate enough to join a team that had a lot of active projects and was …

My first Live Chat implementation was filled with uncertainty. There were two challenges that presented themselves with this implementation. First, I had never done …

As a new consultant on my first Sales Cloud project, I learned most of my technical skills. A Sales Cloud project is a good …

Applying for a new job is daunting. For me, choosing the next step in my professional career carried the trifecta of anxiety inducing questions;…